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Changes for page FAQ

Last modified by chatzies on 2025-11-27 11:30
From version 4.1
edited by tabermah
on 2022-03-24 11:10
Change comment: There is no comment for this version
To version 3.1
edited by tabermah
on 2022-03-24 11:06
Change comment: There is no comment for this version

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17 17  (% style="color: rgb(51,51,51);text-decoration: none;" %)Tape-drive sample delivery is available for users as a separate setup since 2020. The choice of crystallography or tapedrive setup is made during the proposal submission. BAG participants can have tapedrive beamtime by getting in contact with the beamline manager well in advance or by applying separately with a regular proposal and selecting tapedrive setup. Tapedrive beamtime is allocated in blocks, due to the setup time. Other possibilities for serial crystallography are use of various kinds of user provided chips (please talk to us about the compatibility with the gonio and operations in room temperature) or bringing your own setup, if feasible for space.
18 18  * (% style="color: rgb(51,51,51);text-decoration: none;" %)**Databases:**(%%)
19 19  (% style="color: rgb(51,51,51);text-decoration: none;" %)ISPyB installation in combination with MXCuBE is ongoing, first features likely available during the second half of 2022. Other databases, such as Amarcord, can hook to ISPyB.
20 -* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Data backup:**(%%)
21 -(% style="color: rgb(51,51,51);text-decoration: none;" %)Do remember to backup your data at some point. The data are moved to tape after a time period after the beamtime and from where it can only be restored by asking separately. Even the tapes will not be saved forever.
22 -* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Problems during the beamtime after on-call service:**(%%)
23 -(% style="color: rgb(51,51,51);text-decoration: none;" %)If you have urgent problems during your beamtime after the on-call shift has already finished or the LC for the next day has yet started, you can send an email to [[p11beamline@desy.de>>mailto:p11beamline@desy.de||shape="rect"]]. If anyone from the staff is available and able to help you, they will get back to you as soon as possible. If users loose the beamtime due to problems on beamline, this can usually be replaced within a week.
24 -* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Feedback:**(%%)
25 -(% style="color: rgb(51,51,51);text-decoration: none;" %)Please do provide feedback of any malfunctions or non-urgent suggestions straight to your LC or through the Door feedback form. We are always trying to improve things and take user suggestions seriously in to account!
26 -* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Informing the user community of any changes at P11**:(%%)
27 -(% style="color: rgb(51,51,51);text-decoration: none;" %)We will do our best in informing any changes, like changing the image prefixes, on the beamline to our user community.
20 +* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Data backup:**Do remember to backup your data at some point. The data are moved to tape after a time period after the beamtime and from where it can only be restored by asking separately. Even the tapes will not be saved forever.
21 +* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Problems during the beamtime after on-call service:**If you have urgent problems during your beamtime after the on-call shift has already finished or the LC for the next day has yet started, you can send an email to [[p11beamline@desy.de>>mailto:p11beamline@desy.de||shape="rect"]]. If anyone from the staff is available and able to help you, they will get back to you as soon as possible. If users loose the beamtime due to problems on beamline, this can usually be replaced within a week.
22 +* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Feedback:**Please do provide feedback of any malfunctions or non-urgent suggestions straight to your LC or through the Door feedback form. We are always trying to improve things and take user suggestions seriously in to account!
23 +* (% style="color: rgb(51,51,51);text-decoration: none;" %)**Informing the user community of any changes at P11**:We will do our best in informing any changes, like changing the image prefixes, on the beamline to our user community.
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1 -250156562
1 +250156561
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1 -https://confluence.desy.de/spaces/11/pages/250156562/15. FAQ
1 +https://confluence.desy.de/spaces/11/pages/250156561/15. FAQ