Changes for page Extended ISPyB (EXI)
Last modified by hakanj on 2025-11-24 09:34
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... ... @@ -87,8 +87,14 @@ 87 87 ** Attach the return address papers from your courier and the paper from EXI to the dewar(s) 88 88 ** Put the dewar in the designated area outside P11 (“Dewar departure point”). 89 89 * Please be aware that **you need to order the courier yourself** and please check that the return address is complete. 90 -* Inform the expected pick-up date and time to the p11beamline@desy.de address at least a day in advance. 91 -* If you are sending to and from **outside EU** please enclose the Proforma invoice**.** 90 +* You should also be prepared to let the beamline staff know when to expect the return transport. 91 +* In case of unexpected problems: 92 +** Place the dewar in the waiting area, “Dewar not ready for departure” and notify your Local Contact to make other arrangements. 93 +** Fill up the dewar(s) with more liquid nitrogen if needed, enough to last until return of dewars. P11 staff handling the dewars will dry them prior to shipping. 92 92 95 +For remote users, all the previous steps will be taken care of by staff, provided that you have enclosed the courier return papers in the dewar case. 93 93 97 +If you are sending to and from **outside EU** please enclose the Proforma invoice**.** 98 + 99 + 94 94