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Wiki source code of Belle II Registration FAQ

Version 69.1 by gellrich on 2018-01-16 10:13
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4 [[image:attach:xwiki:IT.BIAD.Computing and Software.Data Storage at DESY.Data Storage Usage.WebHome@belle2-logo-little.png]]
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14 \\
15
16 {{confluence_tip title="My question is not in here?"}}
17 If you want us to add another tip here, let us know via __b2-helpdesk_AT_belle2.org//.//__
18 {{/confluence_tip}}
19
20 {{confluence_tip title="I am new. What do I have to do?"}}
21 Please refer to the page [[doc:BI.Belle II Newcomers.WebHome]].
22 {{/confluence_tip}}
23
24 {{confluence_tip title="How do I change my email address in the collaboration email list?"}}
25 The collaboration members email list is automatically created from the Belle II Membership Management System (B2MMS). Please change your email address there (see [[doc:BI.Belle II Membership Management System.WebHome]]).
26 {{/confluence_tip}}
27
28 {{confluence_tip title="I forgot my password?"}}
29 In case you can't remember your password, please write to __b2-helpdesk_AT_belle2.org//.//__//
30 //An admin will set a temporary password and you will be asked to use this temporary password to log in to [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] and set a new one.
31 {{/confluence_tip}}
32
33 {{confluence_tip title="The certificate-based registration fails, because my name is not in the CN of my certificate."}}
34 The portal compares your name with the name in your certificate to avoid miss-use of stolen certificates. In this very rare case cancel the process and contact__ b2-helpdesk_AT_belle2.org__.__//
35 //__
36 {{/confluence_tip}}
37
38 {{confluence_tip title="Who is the representative of my institution (IR)?"}}
39 Please ask your colleagues. We might also help you by email at __b2-helpdesk_AT_belle2.org__.
40 {{/confluence_tip}}
41
42 {{confluence_tip title="How long does it take to get a Belle II membership?"}}
43 Your membership request triggers an approval  workflow which involves the representative of your institution (IR), and the IB - if you are physicist / faculty/staff - followed by the creation of your DESY credentials (account name / password). The entire process is usually finished within one workday but obviously depends on the availability of people.
44 {{/confluence_tip}}
45
46 {{confluence_tip title="How long does it take to create my login credentials?"}}
47 (% style="color: rgb(0,51,102);" %)The creation of the login credentials is finished within one work day. Please note: DESY is in the Central European Time-zone (CET).
48 {{/confluence_tip}}
49
50 {{confluence_tip title="How can I login to DESY?"}}
51 Your credentials (account name / password) are good to login to DESY by //ssh// to bastion.desy.de. You will see your AFS home dir at DESY (DESY.DE).
52 {{/confluence_tip}}
53
54 {{confluence_tip title="Do I have a DESY and belle2.org e-mail address?"}}
55 The addresses are of the form 'firstname[.middlename.].lastname_AT_desy.de' and 'firstname[.middlename].lastname_AT_belle2.org'. See [[Belle II email Addresses>>doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Email Addresses.WebHome]] .
56 {{/confluence_tip}}
57
58 {{confluence_tip title="Are there infos about the NAF?"}}
59 Please refer to the// [[NAF-Wiki>>url:https://naf-wiki.desy.de/Main_Page||shape="rect"]] .
60 //
61 {{/confluence_tip}}
62
63 {{confluence_tip title="How can I use my account with GIT/stash?"}}
64 Please refer to [[doc:BI.Belle II Internal.Software.Software Basf2SoftwarePortal.GitIntroduction.WebHome]] .
65 {{/confluence_tip}}
66
67 {{confluence_tip title="What does PEM stand for?"}}
68 'Privacy Enhanced Mail'. This is your 'real' personal email address with your mailbox behind.
69 {{/confluence_tip}}
70
71 {{confluence_tip title="I want to change my e-mail address?"}}
72 Please send an email to  __b2-helpdesk_AT_belle2.org__//.//
73 {{/confluence_tip}}
74
75 {{confluence_tip title="Renewing / changing password?"}}
76 The DESY credentials ( account name / password) are valid for **all** resources. Use [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] . Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
77 {{/confluence_tip}}
78
79 {{confluence_tip title="Can I use my KEK account/passwords at DESY?"}}
80 No, the DESY and the KEK registry are completely independent. Please refer to [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] to request DESY credentials (account name / password). Your DESY credentials are good for all Belle II collaborative services including the membership management system.
81 {{/confluence_tip}}
82
83 {{confluence_tip title="Do I need a KEK account to get into the Belle II membership management system?"}}
84 No, you request Belle II membership via [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]], which generates login credentials at DESY which are good for all Belle II collaborative services including the membership management system.
85 {{/confluence_tip}}
86
87 {{confluence_tip title="Do I need a KEK account to gain access to the Belle II collaborative services and tools?"}}
88 No, you request Belle II membership via [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]], which generates login credentials at DESY which are good for all Belle II collaborative services including the membership management system.
89 {{/confluence_tip}}
90
91 {{confluence_tip title="Can I use my DESY account/password at KEK?"}}
92 No, the KEK and the DESY registry are completely independent. Please refer to [[doc:BI.Belle II Newcomers.WebHome]] to request a KEK account.
93 {{/confluence_tip}}
94
95 {{confluence_tip title="I want to use Belle II computing resources?"}}
96 Registered Belle II users may get access to the Analysis Facility (NAF) at DESY. Please refer to [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].//
97 //
98 {{/confluence_tip}}
99
100 {{confluence_tip title="How to convert my KEK user certificate to .p12?"}}
101 Please refer to this// KEK [[manual.>>url:http://gridca.kek.jp/repository/usersmanual.html||shape="rect"]]
102 //
103 {{/confluence_tip}}
104
105 {{confluence_tip title="My initial password does not work. I am sure though that it is the right one."}}
106 The DESY registry needs some time (<=5h) to set up the credentials and notify the connected services. Please try again in a few hours. You will get an email if everything is set up.
107 {{/confluence_tip}}
108
109 {{confluence_tip title="I got my Grid user certificate in an e-mail?"}}
110 You must copy the certificate part in the email into a file such as '//mycert.cer//' and import this into your browser.
111 {{/confluence_tip}}
112
113 {{confluence_tip title="What are the 'Conditions of Use for Information-Processing Systems at DESY' all about?"}}
114 At the bottom of the request portal you are asked to agree to the '[[Conditions of Use for Information-Processing Systems at DESY>>url:http://it.desy.de/e93779/BO-IV-DESY-Eng.pdf||rel="nofollow" shape="rect" class="external-link"]]'. The underlying document contains links to pages which are not relevant for abroad users, such as the local work council '[[http:~~/~~/www.desy.de/betriebsrat'.>>url:http://www.desy.de/betriebsrat||rel="nofollow" shape="rect" class="external-link"]]
115 {{/confluence_tip}}
116
117 {{confluence_tip title="I needed a .p12 cert for my browser but seem to have .p7b?"}}
118 Please refer to [[https:~~/~~/www.sslshopper.com/ssl-converter.html>>url:https://www.sslshopper.com/ssl-converter.html||shape="rect"]] for details.
119 {{/confluence_tip}}
120
121 {{confluence_tip title="What are Belle II credentials?"}}
122 The Belle II credentials are your account name and your password. The credentials are valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
123 {{/confluence_tip}}
124
125 {{confluence_tip title="Are there step-by-step instructions to obtain and use a Grid user certificate?"}}
126 Please go to [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] and scroll down.
127 {{/confluence_tip}}
128
129 {{confluence_tip title="Where is the Belle II members list?"}}
130 Please refer to the official [[Belle II members list>>url:http://belle.kek.jp/secured2/secretary/memberlist/list2.cgi||shape="rect"]] (protected).
131 {{/confluence_tip}}
132
133 {{confluence_tip title="What are Grid certificates all about?"}}
134 Please refer to the page [[doc:BI.Belle II Registration and Account FAQ.What are Grid User Certificates.WebHome]] . Note: Service or host certificates identify services and hosts not users!
135 {{/confluence_tip}}
136
137 {{confluence_tip title="Why am I asked for my date and place of birth?"}}
138 In order to uniquely identify you in our system, we have to know your date and place of birth. Be sure the information will not be used elsewhere according to the privacy rules.
139 {{/confluence_tip}}
140
141 {{confluence_tip title="I am confused about the name of the VO. Is it 'belle' or 'belle2.org'?"}}
142 For historic reasons the VO [['belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] is the **correct** one. Although this seems wrong, please do **not** use the VO 'belle2.org'.
143 {{/confluence_tip}}
144
145 {{confluence_tip title="When trying to connect to the KEK VOMS server I see 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT'?"}}
146 In order to create the necessary secure connection to the KEK VOMS server, your browser needs to accept the VOMS server's certificate. Click 'Advanced' /  'Add exception' / 'Get certificate' / 'Store permanently' / 'Confirm' .
147 {{/confluence_tip}}
148
149 {{confluence_tip title="My browser complains about connection / SSL problems?"}}
150 Connection errors such as 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT' are due to old or missing CA certificates in your browser. You might want to check //Preferences / Advanced / Certificates / View Certificates / Servers //and// Authorities .// Also consider to use another browser. We have good experiences with **firefox** and we saw also **safari** on MAC working. From our experience there is usually someone in your group or institute who managed.
151 {{/confluence_tip}}
152
153 {{confluence_tip title="What is my Belle II account at DESY good for?"}}
154 The DESY Belle II credentials you got through the [[registration procedure>>doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] can be used to access the **new** Belle II web pages and the new Confluence Wiki incl. JIRA and STASH.
155 {{/confluence_tip}}
156
157 {{confluence_tip title="Do I have to renew my Belle II account at DESY yearly as at KEK?"}}
158 No, this is not necessary but you will be asked regularly to change your password. The account name / password is valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
159 {{/confluence_tip}}
160
161 {{confluence_tip title="Do I have a DESY account?"}}
162 If you were able to or are still able to login to //bastion.desy.de// , you got DESY credentials earlier which can be used for Belle II. Contact b2-helpdesk_AT_belle2.org . A new registration attempt via the portal would fail.
163 {{/confluence_tip}}
164
165 {{confluence_tip title="I have already a Grid user certifcate?"}}
166 Belle II collaborators who have a //already// a **Grid user certificate** and are //already// member of the **VO** '[[belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] see [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]]. Make sure the Grid user certificate is in the browser!
167 {{/confluence_tip}}
168
169 {{confluence_tip title="I have a already a DESY account?"}}
170 Belle II collaborators who have //already// a **DESY credentials** should contact __//b2-helpdesk_AT_belle2.org//__ . The credentials can be prepared for Belle II. A **Grid user certificate** and the membership in the **VO** '[[belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||rel="nofollow" shape="rect" class="external-link"]] is strongly recommended though.
171 {{/confluence_tip}}
172
173 {{confluence_tip title="Is my Grid user certificate in the browser?"}}
174 Check existence and validity of your Grid user certificate in your **firefox** browser in //Preferences / Advanced / Certificates / View Certificates / Your Certificate.
175 //
176 {{/confluence_tip}}
177
178 {{confluence_tip title="I want to change my password?"}}
179 Use [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] or (deprecated!) login to //bastion.desy.de// and use the command '//passwd//'. It connects to the DESY registry which manages the access to afs, [[web>>url:http://belle2.org||shape="rect"]] pages, and //Atlassian// tools (confluence, stash, agira, bamboo). The [[Sympa>>url:https://lists.belle2.org||shape="rect"]] ML server and [[Indico>>url:https://indico.desy.de/categoryDisplay.py?categId=428||shape="rect"]] are //not// managed automatically. The account name / password is valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
180 {{/confluence_tip}}
181
182 {{confluence_tip title="I changed my DESY password using 'passwd' on a DESY login host?"}}
183 The command '//passwd//' issued on a DESY login host, e.g. //bastion.desy.de//, connects to the DESY registry which manages the access to afs, [[web>>url:http://belle2.org||shape="rect"]] pages, and //Atlassian// tools (confluence, stash, agira, bamboo). The [[Sympa>>url:https://lists.belle2.org||shape="rect"]] ML server and [[Indico>>url:https://indico.desy.de/categoryDisplay.py?categId=428||shape="rect"]] are //not// managed automatically.
184 {{/confluence_tip}}
185
186 {{confluence_tip title="I lost my password?"}}
187 If your password got lost we reset it for you, please contact //b2-helpdesk_AT_belle2.org//. **Do not register again! **Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
188 {{/confluence_tip}}
189
190 {{confluence_tip title="Which resources can I use by default?"}}
191 See [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].
192 {{/confluence_tip}}
193
194 {{confluence_tip title="I need access to additional resouces?"}}
195 See [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].
196 {{/confluence_tip}}
197
198 {{confluence_tip title="Am I member of the VO 'belle'?"}}
199 See [[https:~~/~~/voms.cc.kek.jp:8443/voms/belle>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] .
200 {{/confluence_tip}}
201
202 {{confluence_tip title="I lost the password of my Grid user certificate?"}}
203 As the private key the password is as the the word implies 'private'. It is only known to you. Unfortunately you must request a new certificate from your CA.
204 {{/confluence_tip}}
205
206 {{confluence_tip title="How to test my Grid user certificate in ~~/.globus ?"}}
207 Grid users usually have exported their Grid user certificate to ~~/.globus to use it with Grid commands such as 'voms-proxy-init', 'dirac-proxy-init', or 'gb2_proxy_init'. The following commands may help to investigate the situation.
208
209 The directory:
210
211 ~> cd ~~/.globus
212
213 ~> ls -l
214
215 -r~-~-r~-~-r~-~- 1  usercert.pem
216
217 -r~-~-~-~-~-~-~-~- 1  userkey.pem
218
219
220
221 Checking if public (cert) and private (key) match:
222
223
224
225 (% class="code" %)
226 (((
227 ~> openssl x509 -noout -modulus -in usercert.pem | openssl md5
228 ~> openssl rsa -noout -modulus -in userkey.pem | openssl md5
229 )))
230
231
232
233 Checking subject, issuer, and validity dates:
234
235 ~> openssl x509 -subject -issuer -email -dates -noout -in ~~/.globus/usercert.pem
236
237
238
239 Recreating a single file with public and private key to be improted into a broser:
240
241 ~> openssl pkcs12 -export -out my_cert.p12 -inkey userkey.pem -in usercert.pem
242 {{/confluence_tip}}
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252 ----
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