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Wiki source code of Belle II Registration FAQ

Version 88.1 by gellrich on 2018-05-10 12:20
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4 (% style="color: rgb(0,0,0);" %)**This page is meant to serve as a **(% style="color: rgb(255,0,0);" %)**supplement to the normal documentation**(% style="color: rgb(0,0,0);" %)** in case of misunderstandings or unclear descriptions. It **(% style="color: rgb(0, 0, 0); color: rgb(255, 0, 0)" %)**does not replace**(% style="color: rgb(0,0,0);" %)** the documentation which therefore should be considered first.**
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6 (% style="color: rgb(0,0,0);" %)**Consider in particular:**
7
8 * [[doc:BI.Belle II Newcomers.WebHome]]
9 * [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]]
10 * [[doc:BI.Belle II Support.WebHome]]
11 * [[doc:BI.Belle II Collaborative Services and Tools.WebHome]]
12 * [[doc:BI.Belle II Membership Management System.WebHome]]
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18 ----
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22 {{confluence_layout-section ac:type="single"}}
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24 {{confluence_tip title="My question is not in here?"}}
25 If you want us to add another tip here, let us know via __b2-helpdesk_AT_belle2.org//.//__
26 {{/confluence_tip}}
27
28 {{confluence_tip title="I am new to Belle II. What do I have to do?"}}
29 Please refer to the page [[doc:BI.Belle II Newcomers.WebHome]]. You need to register.
30 {{/confluence_tip}}
31
32 {{confluence_tip title="WHat about capital letters in account names and email addresses?"}}
33 In general **account names** and email addresses are (% style="color: rgb(255,0,0);" %)**case insensitive**(%%)!
34 {{/confluence_tip}}
35
36 {{confluence_tip title="I need to contact the mailing lists manager / master?"}}
37 Please use exclusively use __[[listmaster_AT_belle2.org>>url:http://b2-helpdesk_AT_belle2.org||shape="rect"]]//.
38 //__
39 {{/confluence_tip}}
40
41 {{confluence_tip title="How do I become a Belle II member and how do I get into the Belle II Membership Management System? "}}
42 If you have DESY credentials to access the Belle II collaborative services such as confluence, you were automatically included in the [[doc:BI.Belle II Membership Management System.WebHome]] (B2MMS). If not please refer to [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]]. With your registration you will be included in the [[doc:BI.Belle II Membership Management System.WebHome]] (B2MMS).
43 {{/confluence_tip}}
44
45 {{confluence_tip title="I lost the password of my KEKCC account."}}
46 The account of the KEK computing facility is **different** from the credentials for the Belle II collaborative services (B2CS). For your KEKCC account please contact (% style="color: rgb(0,51,102);" %)__takanori.hara_AT_kek.jp__(%%) . The B2CS is handled by __b2-helpdesk_AT_belle2.org__ .__//
47 //__
48 {{/confluence_tip}}
49
50 {{confluence_tip title="How do I change my email address in the collaboration email list?"}}
51 The collaboration members email list is automatically created from the Belle II Membership Management System (B2MMS). Please change your email address there (see [[doc:BI.Belle II Membership Management System.WebHome]]).
52 {{/confluence_tip}}
53
54 {{confluence_tip title="When does my password expire?"}}
55 Login by //ssh// to [[bastion.desy.de>>url:http://bastion.desy.de||shape="rect"]] using your DESY credentials and type 'kinit'. Example:
56
57 bastion02: [~~] kinit      
58 Password for [[xxx@DESY.DE>>mailto:gellrich@DESY.DE||shape="rect"]]:
59 Warning: Your password will expire in 33 days on Wed Mar 28 00:59:58 2018
60
61 In case you can't remember your password, please write to __[[b2-helpdesk_AT_belle2.org>>url:http://b2-helpdesk_AT_belle2.org||shape="rect"]]//.//__//
62 //An admin will set a temporary password and you will be asked to use this temporary password to log in to [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] and set a new one.
63 {{/confluence_tip}}
64
65 {{confluence_tip title="What is an account?"}}
66 Your DESY account is a 4-8 character string; **case insensitive**. The DESY account is not an email address! We recommend to use parts of your last name.
67 {{/confluence_tip}}
68
69 {{confluence_tip title="I forgot my password?"}}
70 In case you can't remember your password, please write to __b2-helpdesk_AT_belle2.org//.//__//
71 //An admin will set a temporary password and you will be asked to use this temporary password to log in to [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] and set a new one.
72 {{/confluence_tip}}
73
74 {{confluence_tip title="The certificate-based registration fails, because my name is not in the CN of my certificate."}}
75 The portal compares your name with the name in your certificate to avoid miss-use of stolen certificates. In this very rare case cancel the process and contact__ b2-helpdesk_AT_belle2.org__.__//
76 //__
77 {{/confluence_tip}}
78
79 {{confluence_tip title="Who is the representative of my institution (IR)?"}}
80 Please ask your colleagues. We might also help you by email at __b2-helpdesk_AT_belle2.org__.
81 {{/confluence_tip}}
82
83 {{confluence_tip title="How long does it take to get a Belle II membership?"}}
84 Your membership request triggers an approval  workflow which involves the representative of your institution (IR), and the IB - if you are physicist / faculty/staff - followed by the creation of your DESY credentials (account name / password). The entire process is usually finished within one workday but obviously depends on the availability of people.
85 {{/confluence_tip}}
86
87 {{confluence_tip title="How long does it take to create my login credentials?"}}
88 (% style="color: rgb(0,51,102);" %)The creation of the login credentials is finished within one work day. Please note: DESY is in the Central European Time-zone (CET).
89 {{/confluence_tip}}
90
91 {{confluence_tip title="How can I login to DESY?"}}
92 Your credentials (account name / password) are good to login to DESY by //ssh// to bastion.desy.de. You will see your AFS home dir at DESY (DESY.DE).
93 {{/confluence_tip}}
94
95 {{confluence_tip title="Do I have a DESY and belle2.org e-mail address?"}}
96 The addresses are of the form 'firstname[.middlename].lastname_AT_desy.de' and 'firstname[.middlename].lastname_AT_belle2.org'. See [[Belle II email Addresses>>doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Email Addresses.WebHome]] .
97 {{/confluence_tip}}
98
99 {{confluence_tip title="Are there infos about the NAF?"}}
100 Please refer to the// [[NAF-Wiki>>url:https://naf-wiki.desy.de/Main_Page||shape="rect"]] .
101 //
102 {{/confluence_tip}}
103
104 {{confluence_tip title="How can I use my account with GIT/stash?"}}
105 Please refer to [[doc:BI.Belle II Internal.Software.Software Basf2SoftwarePortal.GitIntroduction.WebHome]] .
106 {{/confluence_tip}}
107
108 {{confluence_tip title="What does PEM stand for?"}}
109 'Privacy Enhanced Mail'. This is your 'real' personal email address with your mailbox behind.
110 {{/confluence_tip}}
111
112 {{confluence_tip title="I want to change my e-mail address?"}}
113 Please send an email to  __b2-helpdesk_AT_belle2.org__//.//
114 {{/confluence_tip}}
115
116 {{confluence_tip title="Renewing / changing password?"}}
117 The DESY credentials ( account name / password) are valid for **all** resources. Use [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] . Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
118 {{/confluence_tip}}
119
120 {{confluence_tip title="Can I use my KEK account/passwords at DESY?"}}
121 No, the DESY and the KEK registry are completely independent. Please refer to [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] to request DESY credentials (account name / password). Your DESY credentials are good for all Belle II collaborative services including the membership management system.
122 {{/confluence_tip}}
123
124 {{confluence_tip title="Do I need a KEK account to get into the Belle II membership management system?"}}
125 No, you request Belle II membership via [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]], which generates login credentials at DESY which are good for all Belle II collaborative services including the membership management system.
126 {{/confluence_tip}}
127
128 {{confluence_tip title="Do I need a KEK account to gain access to the Belle II collaborative services and tools?"}}
129 No, you request Belle II membership via [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]], which generates login credentials at DESY which are good for all Belle II collaborative services including the membership management system.
130 {{/confluence_tip}}
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132 {{confluence_tip title="Can I use my DESY account/password at KEK?"}}
133 No, the KEK and the DESY registry are completely independent. Please refer to [[doc:BI.Belle II Newcomers.WebHome]] to request a KEK account.
134 {{/confluence_tip}}
135
136 {{confluence_tip title="I want to use Belle II computing resources?"}}
137 Registered Belle II users may get access to the Analysis Facility (NAF) at DESY. Please refer to [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].//
138 //
139 {{/confluence_tip}}
140
141 {{confluence_tip title="How to convert my KEK user certificate to .p12?"}}
142 Please refer to this// KEK [[manual.>>url:http://gridca.kek.jp/repository/usersmanual.html||shape="rect"]]
143 //
144 {{/confluence_tip}}
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146 {{confluence_tip title="My initial password does not work. I am sure though that it is the right one."}}
147 The DESY registry needs some time (<=5h) to set up the credentials and notify the connected services. Please try again in a few hours. You will get an email if everything is set up.
148 {{/confluence_tip}}
149
150 {{confluence_tip title="I got my Grid user certificate in an e-mail?"}}
151 You must copy the certificate part in the email into a file such as '//mycert.cer//' and import this into your browser.
152 {{/confluence_tip}}
153
154 {{confluence_tip title="What are the 'Conditions of Use for Information-Processing Systems at DESY' all about?"}}
155 At the bottom of the request portal you are asked to agree to the '[[Conditions of Use for Information-Processing Systems at DESY>>url:http://it.desy.de/e93779/BO-IV-DESY-Eng.pdf||rel="nofollow" shape="rect" class="external-link"]]'. The underlying document contains links to pages which are not relevant for abroad users, such as the local work council '[[http:~~/~~/www.desy.de/betriebsrat'.>>url:http://www.desy.de/betriebsrat||rel="nofollow" shape="rect" class="external-link"]]
156 {{/confluence_tip}}
157
158 {{confluence_tip title="I needed a .p12 cert for my browser but seem to have .p7b?"}}
159 Please refer to [[https:~~/~~/www.sslshopper.com/ssl-converter.html>>url:https://www.sslshopper.com/ssl-converter.html||shape="rect"]] for details.
160 {{/confluence_tip}}
161
162 {{confluence_tip title="What are Belle II credentials?"}}
163 The Belle II credentials are your account name and your password. The credentials are valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
164 {{/confluence_tip}}
165
166 {{confluence_tip title="Are there step-by-step instructions to obtain and use a Grid user certificate?"}}
167 Please go to [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] and scroll down.
168 {{/confluence_tip}}
169
170 {{confluence_tip title="Where is the Belle II members list?"}}
171 Please refer to the official [[Belle II members list>>url:http://belle.kek.jp/secured2/secretary/memberlist/list2.cgi||shape="rect"]] (protected).
172 {{/confluence_tip}}
173
174 {{confluence_tip title="What are Grid certificates all about?"}}
175 Please refer to the page [[doc:BI.Belle II Registration and Account FAQ.What are Grid User Certificates.WebHome]] . Note: Service or host certificates identify services and hosts not users!
176 {{/confluence_tip}}
177
178 {{confluence_tip title="Why am I asked for my date and place of birth?"}}
179 In order to uniquely identify you in our system, we have to know your date and place of birth. Be sure the information will not be used elsewhere according to the privacy rules.
180 {{/confluence_tip}}
181
182 {{confluence_tip title="I am confused about the name of the VO. Is it 'belle' or 'belle2.org'?"}}
183 For historic reasons the VO [['belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] is the **correct** one. Although this seems wrong, please do **not** use the VO 'belle2.org'.
184 {{/confluence_tip}}
185
186 {{confluence_tip title="When trying to connect to the KEK VOMS server I see 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT'?"}}
187 In order to create the necessary secure connection to the KEK VOMS server, your browser needs to accept the VOMS server's certificate. Click 'Advanced' /  'Add exception' / 'Get certificate' / 'Store permanently' / 'Confirm' .
188 {{/confluence_tip}}
189
190 {{confluence_tip title="My browser complains about connection / SSL problems?"}}
191 Connection errors such as 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT' are due to old or missing CA certificates in your browser. You might want to check //Preferences / Advanced / Certificates / View Certificates / Servers //and// Authorities .// Also consider to use another browser. We have good experiences with **firefox** and we saw also **safari** on MAC working. From our experience there is usually someone in your group or institute who managed.
192 {{/confluence_tip}}
193
194 {{confluence_tip title="What is my Belle II account at DESY good for?"}}
195 The DESY Belle II credentials you got through the [[registration procedure>>doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]] can be used to access the **new** Belle II web pages and the new Confluence Wiki incl. JIRA and STASH.
196 {{/confluence_tip}}
197
198 {{confluence_tip title="Do I have to renew my Belle II account at DESY yearly as at KEK?"}}
199 No, this is not necessary but you will be asked regularly to change your password. The account name / password is valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
200 {{/confluence_tip}}
201
202 {{confluence_tip title="Do I have a DESY account?"}}
203 If you were able to or are still able to login to //bastion.desy.de// , you got DESY credentials earlier which can be used for Belle II. Contact b2-helpdesk_AT_belle2.org . A new registration attempt via the portal would fail.
204 {{/confluence_tip}}
205
206 {{confluence_tip title="I have already a Grid user certifcate?"}}
207 Belle II collaborators who have a //already// a **Grid user certificate** and are //already// member of the **VO** '[[belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] see [[doc:BI.Belle II Newcomers.Belle II User Registration.WebHome]]. Make sure the Grid user certificate is in the browser!
208 {{/confluence_tip}}
209
210 {{confluence_tip title="I have a already a DESY account?"}}
211 Belle II collaborators who have //already// a **DESY credentials** should contact __//b2-helpdesk_AT_belle2.org//__ . The credentials can be prepared for Belle II. A **Grid user certificate** and the membership in the **VO** '[[belle'>>url:https://voms.cc.kek.jp:8443/voms/belle||rel="nofollow" shape="rect" class="external-link"]] is strongly recommended though.
212 {{/confluence_tip}}
213
214 {{confluence_tip title="Is my Grid user certificate in the browser?"}}
215 Check existence and validity of your Grid user certificate in your **firefox** browser in //Preferences / Advanced / Certificates / View Certificates / Your Certificate.
216 //
217 {{/confluence_tip}}
218
219 {{confluence_tip title="I want to change my password?"}}
220 Use [[https:~~/~~/password.desy.de/>>url:https://password.desy.de/||shape="rect"]] or (deprecated!) login to //bastion.desy.de// and use the command '//passwd//'. It connects to the DESY registry which manages the access to afs, [[web>>url:http://belle2.org||shape="rect"]] pages, and //Atlassian// tools (confluence, stash, agira, bamboo). The [[Sympa>>url:https://lists.belle2.org||shape="rect"]] ML server and [[Indico>>url:https://indico.desy.de/categoryDisplay.py?categId=428||shape="rect"]] are //not// managed automatically. The account name / password is valid for **all** resources. Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
221 {{/confluence_tip}}
222
223 {{confluence_tip title="I changed my DESY password using 'passwd' on a DESY login host?"}}
224 The command '//passwd//' issued on a DESY login host, e.g. //bastion.desy.de//, connects to the DESY registry which manages the access to afs, [[web>>url:http://belle2.org||shape="rect"]] pages, and //Atlassian// tools (confluence, stash, agira, bamboo). The [[Sympa>>url:https://lists.belle2.org||shape="rect"]] ML server and [[Indico>>url:https://indico.desy.de/categoryDisplay.py?categId=428||shape="rect"]] are //not// managed automatically.
225 {{/confluence_tip}}
226
227 {{confluence_tip title="I lost my password?"}}
228 If your password got lost we reset it for you, please contact //b2-helpdesk_AT_belle2.org//. **Do not register again! **Please denote [[doc:BI.DESY Requirements for Account Names and Passwords.WebHome]].
229 {{/confluence_tip}}
230
231 {{confluence_tip title="Which resources can I use by default?"}}
232 See [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].
233 {{/confluence_tip}}
234
235 {{confluence_tip title="I need access to additional resouces?"}}
236 See [[doc:BI.Belle II Newcomers.Belle II User Registration.Belle II Requesting Additional Resource Access.WebHome]].
237 {{/confluence_tip}}
238
239 {{confluence_tip title="Am I member of the VO 'belle'?"}}
240 See [[https:~~/~~/voms.cc.kek.jp:8443/voms/belle>>url:https://voms.cc.kek.jp:8443/voms/belle||shape="rect"]] .
241 {{/confluence_tip}}
242
243 {{confluence_tip title="I lost the password of my Grid user certificate?"}}
244 As the private key the password is as the the word implies 'private'. It is only known to you. Unfortunately you must request a new certificate from your CA.
245 {{/confluence_tip}}
246
247 {{confluence_tip title="How to test my Grid user certificate in ~~/.globus ?"}}
248 Grid users usually have exported their Grid user certificate to ~~/.globus to use it with Grid commands such as 'voms-proxy-init', 'dirac-proxy-init', or 'gb2_proxy_init'. The following commands may help to investigate the situation.
249
250 The directory:
251
252 ~> cd ~~/.globus
253
254 ~> ls -l
255
256 -r~-~-r~-~-r~-~- 1  usercert.pem
257
258 -r~-~-~-~-~-~-~-~- 1  userkey.pem
259
260
261
262 Checking if public (cert) and private (key) match:
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264
265
266 (% class="code" %)
267 (((
268 ~> openssl x509 -noout -modulus -in usercert.pem | openssl md5
269 ~> openssl rsa -noout -modulus -in userkey.pem | openssl md5
270 )))
271
272
273
274 Checking subject, issuer, and validity dates:
275
276 ~> openssl x509 -subject -issuer -email -dates -noout -in ~~/.globus/usercert.pem
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278
279
280 Recreating a single file with public and private key to be improted into a broser:
281
282 ~> openssl pkcs12 -export -out my_cert.p12 -inkey userkey.pem -in usercert.pem
283 {{/confluence_tip}}
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